True Blue Full Money-Back Guarantee.

Blue Havana Cigars want you to enjoy your cigar shopping experience. After you receive the products you purchased we want you to brag about the cigars and accessories to your friends. We want you to be a customer forever. That is why you must be fully satisfied with every product, the low true blue prices and our service or you get a full refund of the merchandise purchase price. Here’s how our True Blue Guarantee works. When you receive the cigars or accessories you have one week to determine if you are satisfied. If you received cigars, try one out of the box or bundle on us. If you are not fully satisfied with the product, price, or service then contact us at our Cuban Crafters True Blue Guarantee Email Address and a Return Merchandise Authorization (RMA) Number will be provided to you. Simply place this RMA number on the shipping box and send it back to us. A full credit of the merchandise purchase price will be issued upon us receiving it. It’s that simple. We’re True Blue to you.

Damaged items during shipment.
If you receive a package that was damaged during shipment, immediately contact UPS or the U.S. Postal Service (depending on who delivered the box) and report it to them. After reporting the damage to them contact us by email or by telephone. We will promptly replace the shipment free of any charges to you.

No matter who’s fault it is, we’ll make sure that you are happy. That’s how confident we are of the products that we sell, our prices and service!